We are excited to announce the launch of our brand new self-select screen share functionality now available within the customer portal.  

This simple yet highly efficient feature has been added as option to give users greater access to our support team and speed up the process of resolving issues our users may be having.  

When a ticket is submitted, users can now view the availability of our first line support team in real time and book a suitable time to conduct a screenshare using MS Teams.  

Speaking about this latest update to the support service, Head of Technical Operations Tom Wyatt commented:  

“This is a feature we have wanted to implement for a while now, so I am thrilled it is now available to our clients and being so well received. As a business, we (networx) are not only committed to providing the very latest recruitment software but also the best possible support service to ensure every client has access to the help and advice they need when they need it.  

It gives our clients complete control by allowing them to book a screen share at a time convenient to them.  

We are constantly looking at ways to improve our service and this is just one of the ways we know we can make a difference!”  

The process of booking a screen share is available to all system users and on any live ticket.  

A bit more about our support service:

At networx, our customer support service is an integral part of our recruitment software offering. We recognise that the provision of technology comes with the need for additional support, and we are available to assist you in meeting the needs of your organisation.

  • Users rate our support service 4.5 out of 5 stars!
  • We offer instant support via our dedicated support helpline – Monday to Friday 08:30 – 17:00 on 01943 854150
  • Our customer portal allows you to submit, track and manage tickets with ease
  • We manage all tickets in line with our SLA’s
  • You can now book screen shares with our team!

Contact our team to find out more.  

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