For organisations looking to achieve greater onboarding success and the introduction of new hires, the importance of delivering a solid and professional onboarding experience is well documented. Not only does it help to improve the efficiency of necessary processes but also has a significant impact on the engagement and performance of your new employees. 

In contrast, a negative experience can lead to unhappy employees which results in 20% of new employees leaving within the first 45 days of their employment. 

Ultimately the onboarding process should be an experience that your employees bot appreciate and remember as they are emersed into your organisation and become one of the team even before their first day. 

Without doubt technology plays a crucial role in successfully onboarding new hires and reflecting the ever changing expectations of new employees but there are also a number of factors you need to consider.

1. Create a clear process 

Having a set process is a priority for onboarding success. Not only will it ensure that all vital information is collated and actions are performed but will also ensure consistency for every new hire. 

By ensuring that all new employees are treated in the same way and that each new team member receives the support and information will maximise their potential to thrive from day one. 

Your employee onboarding process should be designed with a focus to help transform a promising candidate into a well engaged and productive employee. Consider the need to provide not just important information but useful information that instills confidence. 

Allowing new hires to get to know their team members and build relationships even before they start will help improve your onboarding success. 

2. Provide secure access to information

Once you have outlined the information you would like to provide new hires, then you need to consider how you are going to allow them to access it. This is where technology plays an integral role. 

Information provided and collated as part of your onboarding process will include personal and sensitive information, therefore security is also a key consideration.  Giving new hires a secure login to a dedicated portal is often the best approach and will ensure that you have the opportunity to personalise the experience as you require too. 

Personalised welcome messages, team specific information and even log in details to systems or training can all be developed knowing that security is not an issue.

A mobile friendly platform will also ensure that candidates can view and process key information as required. 

3.  Set Expectations

Whilst every effort will have been made to try and explain the requirements of the role, new hires will undoubtedly form their own ideas of what the role will entail and how they will contribute to your organisation. 

Setting expectations will help to alleviate any potential problems that may arise either if a candidate has overly high expectations or perhaps under estimated the requirements of the role. 

Make sure that you provide new hires with a clear understanding of their daily role, what they can expect from the position and your organisation as a whole and what they need to do in order to make every onboarding a success. 

4. Make them feel part of the team 

Engaging with new members of your team is vital. Regardless of the level of role or department an employee is joining, all new hires should be given the opportunity to get to know key personnel and develop relationships that help them immerse themselves into the company with ease. 

Creating a network of mentors or buddies is a great way to ensure that new hires also have access to a more informal support system. Onboarding success relies on an organisations ability to deliver a 2 way experience that not only allows organisations to collate and provide information to new hires, but allows the new hires to ask questions, engage with others and get the information they need to prepare for their first day and beyond. 

5. Seek and Incorporate Feedback

Just like job adverts and application processes, candidate expectations of onboarding are always changing and your new hires are the best source of information in terms of providing feedback. 

Having actually experienced it, new employees should be given the opportunity to provide feedback that will help you understand the process from a candidates point of view and potentially remove any issues that you may not have been aware of. 

Treating your onboarding process as a living process ensures that you are always able to adapt and improve to achieve the best possible results of your recruitment efforts.  Its important to remember that joining a new business can often be daunting but with the right tools in place, the right processes and the right approach you can be confident that you can achieve maximum onboarding success. 

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